DELIVERY
Everything in our shop is printed to order. Nothing sits in a warehouse – your item is made once you’ve ordered it.
Items are usually printed and dispatched within 3 to 5 working days. Printing runs on working days, so an order placed over the weekend starts on the Monday.
UK delivery is free and already included in the price you see. Nothing is added at checkout. We currently deliver to UK addresses only.
IF SOMETHING’S WRONG
If your order arrives faulty, damaged, or isn’t what you ordered, email info@hellohope.uk as soon as you can, and in any case within 30 days of receiving it — with your order number and a photo of the problem.
We’ll replace it or refund you in full, including delivery. In most cases you won’t need to send anything back.
CHANGING YOUR MIND
You can cancel within 14 days of receiving your order, for any reason, and you don’t have to tell us why.
Email info@hellohope.uk within those 14 days, then send the item back within 14 days of letting us know. It needs to be unworn, unwashed and in its original condition.
Return postage is your responsibility unless the item was faulty or incorrect. We’d suggest a tracked service — we can’t refund items that don’t reach us.
WHERE TO SEND RETURNS
HelloHope UK CIC
Ground Floor, Radley House
Grangefield Industrial Estate
Pudsey
West Yorkshire
LS28 6LE
REFUNDS
We’ll refund within 14 days of the item reaching us, to the payment method you used. For cancellations, that includes the standard delivery cost.
SIZING
There’s a size guide on each product page. Because everything is printed to order, it’s worth a look before you buy – it saves you sending something back, and saves us money we’d rather spend on training.
CONTACT
HelloHope UK CIC, company number 15657647.